FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
SHIPPING
Do you ship internationally?
Yes. Please email and order directly through me as the website isn't set up to calulate international postage.
How long does shipping take?
I cut orders, once designed approved and paid for, within 3 days then post asap.
Please allow 1-2 weeks for shipping in Australia.
International shipping 2 - 5 weeks.
FAQ
How do i get custom work done?
Contact me with all the relevant information.
e.g. images, sketches, measurements.
What file format can i send you?
Easiest format would be .dxf, that being said i accept .pdf .cdr and anything else i can import.
What is your working area?
My current working area is 1300mmx 900mm.
What material and thickness can you cut?
There are quite a few materials i have access to, here are but a few.
Specialise in 3mm MDF, 1.5mm , 2mm, 3mm acrylic in various colours. I can also cut upto 16mm MDF or Acrylic.
1.5mm and 2mm are in clear acrylic only.
RETURNES
What is your returns policy?
Returns: You have 10 working days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and not a custom order
Your item needs to have the receipt or proof of purchase.
Contact Us: If you have any questions on how to return your item to us, contact us.
Do you refund?
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to you by original method of payment.
You will receive the credit within a certain amount of days.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Still got questions? Contact us